The Re-engineering Government (Re-Gov) Programme of ICTA has initiated a number of eServices and enabling projects to increase the efficiency of the citizen service and information delivery mechanism of the government. It is common knowledge that obtaining the correct and relevant information which is related to the citizen services provided by various government organizations is a difficult and unpleasant task. In order to address this situation, the Re-Gov Programme initiated the Government Information Centre (GIC) Project to provide such information in all 3 languages through a call centre.
In order to provide the same information given through the call centre over the web, a parallel project was initiated to design the GIC website (www.gic.gov.lk).
The call centre which is operational on 14 hours x 7 days basis is highly utilized. On average it receives over 5,500 calls daily.
However, it became obvious that if the same information can be provided over the web, such information can be accessed by citizen 24 hours x 7 without any limitations. This idea gave the birth to GIC website www.gic.gov.lk which has already won 2 international awards.